Kids Programs

Payment Policies

A minimum 50% deposit is required to secure your place in any course. Failure to pay this deposit by the due date will result in the cancellation of your spot.

Cancellations within 12 days prior to the course start date will forfeit the deposit.

All outstanding payments are due by the first class; failure to pay may result in denial of entry.

Once a term begins, courses are non-refundable, and full payment is required regardless of attendance.

If course fees are unpaid by the end of Week 1, a one-time 10% administration fee will be applied.

For Private Lessons/Tuition, a 12-hour cancellation policy applies. If you fail to notify us within this time or do not show up, you will lose your payment, as it covers the coach and studio time.

Merchandise and Accessories

No refunds or exchanges are available for any merchandise or accessories purchased, including singlets, t-shirts, jumpers, pole grip, or any sold accessories.

Missed Lessons

Credits are not provided for missed classes due to illness, family holidays, or personal commitments.

Students can make up missed classes (up to 2 per term) in similar classes. Make-ups do not carry over to workshops or the following term.

Enrollment’s automatically rolls over into the next term to retain your child’s spot. Refunds are not available for missed lessons or term cancellations.

Refund Policy

All payments are non-refundable.

Aerial Energy may cancel classes with insufficient registration, in which case a full refund will be issued.

If a student is injured and unable to participate for an extended period, a credit or refund will be issued from the point of injury forward. A medical certificate must be provided.

Refunds will not be provided for mid-term cancellations.

Parent Viewing

Parents, friends, and siblings are not allowed in the classroom to ensure students’ focus.

Staff are available during office hours for questions. For instructor meetings, please contact us to schedule an appointment.

We hold a Parent Viewing Week during the final week of term (Week 10). Parents are welcome to come in for the last 15 minutes of class to observe their child's progress and enjoy the activities.

Class Rules

• Rigging changes are to be performed only by Aerial Energy instructors.

• Do not teach other students; leave instruction to our trained instructors.

• Follow instructions and listen when the instructor is speaking.

• Remove all rings, watches, and jewelry before class.

• Tie back hair to keep it out of your face.

• No school uniforms during lessons.

• No zippers on silks or aerial hammocks; you will be asked to turn your pants inside out if needed.

• Arrive on time to avoid distractions.

• No filming of Aerial Energy staff, instructors, or other students at any time without permission.

• If you wish for your child not to be photographed for social media, please email admin@aerialenergy.com.au.

• No food or drinks in the studio, except water.

• Mobile phones should be turned off and kept in your bag.

• Children must be accompanied by a parent/guardian at all times unless in class.

• Contact the office if running late for pick-up; we can keep an eye on your child.

• We are not responsible for items left in the building. Please label all belongings.

• Supervise children; no running or climbing on furniture. Young children should always be supervised outside the building and on the premises.

• Any injuries or medical concerns must be added to your medical form upon sign-up. Report any new concerns to our head office.

What to Wear

Please do not wear school uniforms or any clothing with zippers of any size. All rings and jewellery need to be removed before classes.

Student Photos

I consent to Aerial Energy taking photos and videos of my child during classes, rehearsals, and performances for promotional use. Student names will not be disclosed. If you want your child excluded from photos, please send a formal email request.

No one is allowed to take photos or videos during classes, rehearsals, or workshops, including parents and students. If you wish to photograph your child, please consult with staff to arrange a suitable time and location without other students or staff in the background.

Drop-Off and Pick-Up

Please pick your student up promptly on time. Aerial Energy takes no responsibility for children before or after classes are finished. Children must be accompanied by a parent/guardian at all times unless in class. If you are running late for pick-up, please contact the office, and we can keep an eye on your child until you arrive.

Health and Safety for Students Under 16

Parents or guardians are advised to consult with a physician regarding any past or present injuries, illnesses, or other health-related conditions that may affect their child’s ability to safely participate in the Aerial Energy Circus Arts Studio program. It is important to discuss the suitability of this program with a physician, considering any medical conditions. Please note that the Aerial Circus program is not designed for participation during pregnancy, and should any participant choose to take part while pregnant, it is done at their own risk.

Student Waiver and Medical Form

Completion of the student waiver and medical form is required prior to class attendance. Any new medical information or injuries must also be disclosed.

Adult Casual Classes

Memberships:

• Four weeks' notice is required to cancel a membership. Contact us at admin@aerialenergy.com.au.

• To change membership tiers, provide one week’s notice and email us.

• You can pause your membership up to four weeks per year. Please email us with one weeks notice.

• No refunds or exchanges for missed classes due to limited availability.

Cancellations:

• We have a 3-hour cancellation policy in place. You can cancel the same way you book through the app.

• We can't accept cancellations via email, phone or social media.

• Cancellations made more than 3 hours before class will get the session back.

• Late cancellations made less than 3 hours before class will forfeit the session.

• No-shows and absences will forfeit the session.

Private Lessons:

• A 12-hour cancellation policy applies. If you fail to notify us within this time or do not show up, you will lose your payment, as it covers the coach and studio time.

Specialty Workshops & Courses:

• No refunds or credits for missed courses or workshops.

• Aerial Energy reserves the right to cancel workshops with insufficient registration; a full refund will be issued in such cases.

Open Training Rules:

• For Current Aerial Energy Students or Approved Outside Students Only

• Aerial Energy Equipment Use: Please use only Aerial Energy’s provided equipment unless specific approval has been granted.

• Training Purpose: Open Training is intended for practicing routines or skills you’ve learned in class, not for learning new skills independently or from social media.

• No Self-Teaching or Teaching Others: Practice only what you’ve been taught in class; new skills should be learned under the guidance of an instructor during regular sessions.

• Staff Role: Open Training staff are available to assist with equipment and supervise your practice. They are not there to teach.

• Additional Apparatus: If you wish to bring your own gear to open training, you must get prior approval from the studio owner, Eleisha Pain, by emailing admin@aerialenergy.com.au. Conditions apply for using personal gear. Strictly only you are allowed to use your own gear.

Merchandise and Accessories

No refunds or exchanges are available for any merchandise or accessories purchased, including singlets, t-shirts, jumpers, pole grip, or any sold accessories.

Health & Pregnancy

You are advised to consult with your physician regarding any past or present injuries, illnesses, pregnancies, or other health-related conditions that may affect your ability to safely participate in the Aerial Energy Circus Arts Studio program. You must also discuss the suitability of this program with your physician in relation to any medical conditions, including pregnancy. Aerial Energy does not recommend participation in the Aerial Circus program during pregnancy, and should you choose to participate while pregnant, you do so at your own risk.

Waiver & Medical Form:

Completion of the student waiver and medical form is required prior to class attendance. Any new medical information or injuries must also be disclosed.